Talkback in Workbox

Talkback allows agents to actively ask questions or request clarification from the user while a work is running. This helps ensure tasks are completed accurately when additional context or decisions are required. By default, Talkback is disabled.

To enable Talkback in a Work Box:

1. Go to Work > Work Boxes

2. Select the Work Box you want to configure

3. Enable the Talkback option

4. Click Submit to save your changes