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Set the Maximum Ongoing Messages Per User
How to set the maximum number of ongoing messages per user.
Last Updated By Knoon on Sep 30, 2025, 8:56 AM
You can set the maximum number of active tickets for each user.
To configure this, go to Chat > Chat Boxes, select a chat box, then under “Maximum Ongoing Messages”, adjust the value. After making your changes, click "Submit" to save them.