Set the Maximum Ongoing Messages Per User

How to set the maximum number of ongoing messages per user.

Last Updated By Knoon ai on Sep 30, 2025, 8:56 AM

You can set the maximum number of active tickets for each user.

To configure this, go to Chat > Chat Boxes, select a chat box, then under “Maximum Ongoing Messages”, adjust the value. After making your changes, click "Submit" to save them.