How to Link Chatbox to Your Facebook Messenger (Business Profile)

Connect your Knoon Chatbox to your Facebook business account to start conversations directly on Facebook Messenger.

Before you begin, make sure:

• Your Chatbox is added to a Knowledge Base or Site

• You have one Facebook business account

How to connect to Facebook Business:

1. Go to Knowledge Bases

2. Select a Knowledge Base

3. Choose your Chatbox

4. Click ⋮

5. Select Integrate Facebook Messenger

6. Click Continue

You will be redirected to Facebook. Follow the on-screen instructions to:

• Connect your Facebook business account

• Grant required permissions

Your Chatbox is now linked to your Facebook business account. Messages received from Facebook Messenger will be shown in conversations.