What are Skills?

In Knoon, skills are structured methods or frameworks that define how an AI agent behaves when performing a role. Instead of simple tasks, skills guide the agent through step-by-step approaches.

Examples of skills:

• Applying the 7 steps of the sales process

• SPIN selling method in a sales conversation

• Customer success framework to support and retain users

• Customer retention post-return

You can add skills based on real-world frameworks or your own custom processes, such as your own sales techniques customized to your products.