What is Knoon?

Knoon is a powerful AI-driven autonomous customer service platform designed to help businesses provide instant, intelligent, and multilingual support. By combining a knowledge base integrated with live chats and AI agents equipped with real-time tools, Knoon ensures customers get fast, accurate answers while reducing the need for human intervention. With Knoon, your support team can focus on complex, high-value cases while AI handles the rest.

Key Features

Multiple Knowledge Bases

Create and manage multiple knowledge bases, whether public or private, to serve different audiences or departments.

AI-Generated Knowledge Base with One-Click Localization

Automatically generate knowledge articles and localize them into multiple languages with a single click, making support truly global.

Multiple AI Agents

Build and manage several AI agents, each tailored to specific roles, departments, or customer needs.

Defined Roles and Knowledge Scope

Assign precise roles and set boundaries on which knowledge bases each AI agent can access for accurate, relevant responses.

Tools and Skills for AI Agents

Equip AI agents with the right tools and integrations to expand their capabilities.

Real-Time Data Sync

Connect AI agents to live systems and tools so they can provide the most up-to-date answers.

Redirect to the Right Agent

Ensure customers are always connected to the AI agent best suited to their query and scope of knowledge.

Human Intervention as a Last Resort

AI agents autonomously handle most requests, escalating to a human only when absolutely necessary.

Multilingual Support

Serve customers worldwide by enabling AI agents to converse fluently in multiple languages.

Custom Website Chatbox Integration

Seamlessly embed Knoon’s AI-powered chatbox into your website for smooth, branded customer interactions.