View Contact Details

In the navigation bar, go to Contacts > Active, then select a contact. In the contact details, it will show the following:

• Identifier: ID of a user in your organization.

• External ID: ID of a user linked to an external service (if applicable)

• Display name

• E-mail address

• Ability to create a new message:

  • ✅ Allowed – User can create a new message

  • 🚫 Blocked – User cannot create a new message

• Date created

• Date modified

• Past conversations

In the ⋮ (More) menu, the following options are available:

• Modify user

• Initiate a new chat

• Block user from creating a new message